Phone Payments (IVR)

What are Phone Payments?

The MobbyPayments Phone payments uses Interactive Voice Response (IVR) technology, which can be used to completely automate phone payments, allowing customers to call and make payments 24 hours a day. Custom services can also dial out and connect your customers to live operators.

Merchants can provide their own 1300/1800 number, or MobbyPayments can provide one for you. We offer standard “blind” IVR systems, or totally customised services to meet your specific requirements, which includes database verification, meaning your customer just enters a customer or account reference number, and our system retries the amount they are due to pay.

Phone payments is the perfect solution for utilities, education fees, service providers, etc. and supports all major credit cards and token payments.

What Are the Benefits?

  • Automated solution allowing you to accept payments 24/7
  • Fully Hosted service
  • PCI DSS Compliant solution – you don’t collect or store any card data
  • Off the shelf and fully customised services available
  • Supports all major credit cards and Tokenisation
  • System can connect to Live Operators
  • MobbyPayments can provide the voice recordings/prompts – you just supply the script
  • Database verification allows the system to retrieve the amount to be paid via customer or invoice number

How Does it Work?

1   1300/1800 IVR number is provisioned and supplied to your customers via appropriate means (web/email/direct mail)
2   Customer calls the MobbyPayments IVR and follows the prompts to enter their card details using the phones keypad
3  MobbyPayments encrypts the transaction data and submits to the acquiring bank for authorisation
4  Bank processes the transaction in real time and sends response to MobbyPayments gateway
5  Customer is notified of the payment result (approved or declined) in the event of a failed payment, the customer is invited to try a different card.


Need an Internet Merchant Facility? or perhaps you already have one but want a cheaper rate? MobbyPayments is now able to offer merchant facilities at competitive rates from just 0.7%* Merchant Service Fee (MSF)